Resume

Technology & Management Professional

Accomplished technologist with a record of effectively implementing and adapting new solutions, best practices, and industry standards to support teams, departments, and organizations. Adept at translating and communicating needs, expectations, and challenges across audiences and hierarchies to facilitate adoption, acceptance, and success during technological and organizational change.

Professional Experience

Senior IT Business Systems Analyst – City of Austin, Austin TX 2019 – Current

Currently working for the Financial Services Department – Real Estate Services office in the City of Austin organization. Primary responsibilities include business planning, technology assessment, project management, policy development, technical writing, and supporting operations.

  • Actively leading a multi-million dollar enterprise solution search and implementation for the department, to respond to audit requirements and to modernize operations
  • Key advisor to the Executive Team on operations, technology, policies, and procedures
  • Member of multiple City technology governance boards, such as ESRI GIS, IBM Maximo, Microsoft SharePoint, and Microsoft Teams

Service Delivery Manager & Server Engineer – Virginia Tech, Blacksburg VA 2015 – 2019

Employed as a Service Delivery Manager and Server Support Engineer for the Division of Operations Information Technology department at Virginia Tech. Primary responsibilities include knowledge management for the Server Support Team; supporting and maintaining enterprise applications for the department and division; and participating in solution and proposal reviews for new solutions and service providers. 

  • Project Lead and Subject Matter Expert launching a new IT Service Management (ITSM) platform supporting IT and our division, including the creation of a new service catalog, knowledge base, ticketing system, time tracking, internal training, and creating resource reports for leadership
  • Repeatedly tasked with researching and benchmarking solutions, best practices, and departmental performance against industry standards and comparable institutions
  • Two years managing the department’s graduate assistants, overseeing their assigned projects, as well as providing advising on Technical Writing

Graduate Assistant – Virginia Tech, Blacksburg, VA 2011 – 2015

Employed as a Graduate Assistant (GA) for the Division of Operations Information Technology department at Virginia Tech. Primarily responsible for knowledge management related to IT systems, applications, and procedures, including but not limited to: 

  • Creating, reviewing, and advising on technical documentation
  • Developing, updating, and reviewing department procedures
  • Researching new solutions and resources to benefit the department and division

– Started Graduate School Spring 2010 –

Consultant, Public Services Solution Center – BearingPoint Inc., McLean, VA 2006 – 2009

Provided business analysis and team support for client engagements and internal business initiatives. Responsibilities included supporting proposal development; information organization and redistribution; knowledge management; web design and publishing; and other ad-hoc requests. Key achievements:

  • Recognized as Solution Matter Expert (SME) for multiple company-wide tools (SharePoint, EMC eRoom, Vignette Collaboration/Intraspect, etc.) and intra-team resources
  • Producing reports and recommendations for senior leadership
  • Final project establishing a server and IT resource migration timeline and project plan for BearingPoint’s partial acquisition by Deloitte
  • Designed file storage, information taxonomy, and policies for Public Services employees (approx. 4,000 users)
  • Assigned to improve IT asset utilization and standardization through server consolidation and virtualization, resulting in a cost reduction of over $150K annually
  • Promoted twice in two years and received an award for outstanding performance

Education

Ph.D. Candidate Science and Technology Studies – ABD, DNF
Virginia Tech – Blacksburg, VA – Fall 2012 – Fall 2015
(All But Dissertation, Did Not Finish)

M.S. Science and Technology Studies – Policy Focus
Virginia Tech – Blacksburg, VA – Spring, 2012

B.S. Management: Entrepreneurship, Innovation, & Technology
Virginia Tech – Blacksburg, VA – 2006

Talks & Presentations

Session Lead, Choices and Challenges Forum 2014
Buy, Borrow, and Steal: Content in the Digital Age

Presenter, STGlobal Conference 2013
Normative Conceptions of Technology in Academia

Presenter, Outside Authority Conference 2011
Hacktivist Democracy

Training & Certifications

ITIL® Foundation Certificate in IT Service Management – April 2016