Writing Itch: Enterprise, Engage 

[Work-in-Progress – Updates to Come]  After nearly a year’s worth of effort, I’m finally about to begin a new enterprise application implementation for my department. The general solution category is an “Integrated Workplace Management System” (IWMS). In short, IWMS are an assemblage of generalized and specific applications, processes, workflows, and communications components to centralize an area’s work, improve data quality, and to support management (e.g., generate metrics). For example, in the IT-sphere these are referred to as “Information Technology Service Management” (ITSM) solutions. In an ITSM you commonly provide a ticketing system to track events (e.g., requests and issues), time … Continue reading Writing Itch: Enterprise, Engage